{"id":2577,"date":"2025-07-16T16:28:08","date_gmt":"2025-07-16T14:28:08","guid":{"rendered":"http:\/\/dev.totalexperienceconsulting.com\/?page_id=2577"},"modified":"2026-04-16T14:17:50","modified_gmt":"2026-04-16T12:17:50","slug":"o-mnie","status":"publish","type":"page","link":"https:\/\/totalexperienceconsulting.com\/en\/o-mnie\/","title":{"rendered":"About me"},"content":{"rendered":"
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Weronika Rosiak-Jedz<\/h2>

I\u2019m a passionate CX Consultant,
an empathetic enthusiast of changes and continuous improvement<\/b><\/span><\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n\t\t\t\t\t\t\t\t\tAbout me<\/b>\n
\nSwoj\u0105 prac\u0105 wnosz\u0119 g\u0142os odbiorc\u00f3w do projekt\u00f3w i proces\u00f3w, w kt\u00f3rych uczestnicz\u0119. Stale zach\u0119cam do pracy na mapie podr\u00f3\u017cy klienta, kt\u00f3ra pozwala odkry\u0107 szersz\u0105 perspektyw\u0119. Jestem moderatork\u0105 prac i warsztat\u00f3w skupionych wok\u00f3\u0142 ludzkich potrzeb (Human-Centered Service Design<\/b>),\nz wykorzystaniem narz\u0119dzi Design Thinking<\/b>.\n

\nMam do\u015bwiadczenie w zarz\u0105dzaniu projektami i procesami CX w modelach B2B i B2C, pracowa\u0142am w bran\u017cach takich jak IT (fintech), bankowo\u015b\u0107, doradztwo, opieka zdrowotna<\/b> (produkty cyfrowe digital health). Specjalizuj\u0119 si\u0119 w dostosowywaniu strategii do cel\u00f3w firmy i efektywnym integrowaniu dzia\u0142a\u0144 marketingowych z rozwojem produkt\u00f3w i us\u0142ug. Pracowa\u0142am dla Credit Agricole, Credit Suisse, EY oraz SimCorp<\/b>.\nW ostatnim czasie opracowywa\u0142am globalne standardy Customer Success<\/b> w bran\u017cy IT oraz tworzy\u0142am produkty cyfrowe digital health oraz strategie klienckie B2B i B2C w firmie Oppa.

\n\nZesp\u00f3\u0142 CXowych Cudotw\u00f3rc\u00f3w pod moim przewodnictwem zaj\u0105\u0142 I miejsce\nw polskiej edycji Customer Experience World Games 2023<\/b>. Nast\u0119pnie podczas CXWG 2024 wyst\u0105pi\u0142am w roli S\u0119dziny. Dziel\u0119 si\u0119 wiedz\u0105 podczas wyst\u0105pie\u0144 na konferencjach oraz publikuj\u0105c artyku\u0142y bran\u017cowe m.in. w magazynie Customer Experience Manager<\/b>. Nale\u017c\u0119 do polskich i globalnych CXowych grup networkingowych wymieniaj\u0105cych si\u0119 najlepszymi praktykami rynkowymi.\n

\nEdukacja<\/b>
\nUniwersytet Ekonomiczny we Wroc\u0142awiu\nZarz\u0105dzanie ze specjalizacj\u0105 Marketing\nBiznes Mi\u0119dzynarodowy\n

\nCertyfikaty<\/b>
\nDesign Thinking Moderator | Customer Journey | Digital Service Design | Human-centered Service Design | AI in business development | AIDEAS<\/b>\n

\nStyl pracy<\/b>
\nPrzynosz\u0119 energi\u0119 i empati\u0119 do projekt\u00f3w, tworz\u0105c przyjazne \u015brodowisko rozwojowe. Potwierdzaj\u0105 to informacje zwrotne i testy osobowo\u015bci: Discovery Insight \u2013 Inspirator Doradca, Gallup m.in.: Komunikatywno\u015b\u0107, Aktywator, Optymizm, Maksymalista, Odkrywczo\u015b\u0107.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Wyr\u00f3\u017cnienia i dzia\u0142alno\u015b\u0107 CX<\/span><\/span>

Wyst\u0105pienia bran\u017cowe m.in.:<\/b>
<\/span><\/p>\n

    \n
  • X SUMMIT<\/b> – Od Customer do Total Journey – droga do budowania sp\u00f3jno\u015bci i d\u0142ugotrwa\u0142ej warto\u015bci<\/li>\n
  • World Total Experience Summit<\/b> (Praga) – Digitalization of customer, employee, business partner journey. Evolutionary and revolutionary changes on the Customer Journey Map. <\/li>\n
  • Digital Customer Experience – Puls Biznesu <\/b>– Digitalizacja \u015bcie\u017cki klienta. Zmiany ewolucyjne i rewolucje na mapie podr\u00f3\u017cy klienta <\/li>\n<\/ul>\n


    Customer Experience World Games 2023<\/b>
    Prowadzenie zwyci\u0119skiego zespo\u0142u. Dwa wygrane Design Sprinty (zwyci\u0119stwa tygodniowe) i pierwsze miejsce na koniec konkursu spo\u015br\u00f3d 7 zespo\u0142\u00f3w

    Customer Experience World Games 2024<\/b>
    S\u0119dziowanie w konkursie

    Dzia\u0142alno\u015b\u0107 bran\u017cowa<\/b>
    Publikacje w magazynach Customer Experience Manager<\/b>, Employee Experience Manager, Lighthouse, HU Magazine, m.in. na temat \u201cWiele ods\u0142on \u015bcie\u017cki klienta w s\u0142u\u017cbie zarz\u0105dzania biznesem<\/b>\u201d;
    \n \u201cSymfonia do\u015bwiadcze\u0144: Projektowanie AI na przecieciu \u015bcie\u017cki klienta i pracownika<\/b>\u201d; \u201cTotal Journey, czyli \u015bcie\u017cka klienta i pracownika w jednym\u201d

    Uczestniczenie w CXowych grupach networkingowych, w tym mi\u0119dzynarodowej grupie Women in CX \u2122
    \nWyr\u00f3\u017cnienie Awesome Women to follow in Customer Experience<\/b>
    \nS\u0119dziowanie w konkursie Inspiring Women in CX Awards 2025, kategoria: Technology<\/b>
    \n
    Wsp\u00f3\u0142prowadzenie konferencji Women in CX w Londynie 2023
    \nDoradztwo w zakresie organizacji konferencji bran\u017cowej X SUMMIT 2024
    \nDoradztwo merytoryczne w organizacji konferencji bran\u017cowej X SUMMIT 2025
    \n
    Prowadzenia w\u0142asnych szkole\u0144 otwartych<\/b> z zakresu Zarz\u0105dzania Projektami, Customer Journey,
    \nDesign thinking, Total Experience
    \n<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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    \n\t\t\t\t\t\t\t\t\tWsp\u00f3\u0142prace, szkolenia i projekty:<\/span><\/span>\n\n\n

    \nBran\u017ca finansowa, ubezpieczeniowa, energetyczna, deweloperska, organizacje po\u017cytku publicznego,\nus\u0142ugi publiczne, us\u0142ugi IT, bran\u017ca zdrowotna:<\/b>\n
      \n \t
    • TAURON,<\/li>\n \t
    • mLeasing,<\/li>\n \t
    • Develia,<\/li>\n \t
    • Wielka Oriekstra \u015awi\u0105tecznej Pomocy,<\/li>\n \t
    • Credit Agricole,<\/li>\n \t
    • Oppa,<\/li>\n \t
    • ZUS,<\/li>\n \t
    • Nationale Nederlanden,<\/li>\n \t
    • pracuj. pl,<\/li>\n \t
    • APN Promise,<\/li>\n \t
    • GO ON CLINIC,<\/li>\n \t
    • Halluxmed Chrirurgia Stopy i Kolana,<\/li>\n \t
    • Szpital Miejski w Zabrzu<\/li>\n<\/ul>\n\n
      \nW pe\u0142nym wymiarze etatu:<\/b>
      \nBran\u017ca technologiczna, doradcza, finansowa, centra us\u0142ug wsp\u00f3lnych (shared services)\n
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      • SimCorp,<\/li>\n\t
      • EY,<\/li>\n\t
      • Credit Agricole,<\/li>\n\t
      • Credit Suisse,<\/li>\n<\/ul>\t\n<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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        \n\t\t\t\t\t\t\t\t\tConferences and events<\/span><\/span>
        which I have attended\n<\/span>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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        \n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

        Weronika Rosiak-Jedz Jestem konsultantk\u0105 ds. do\u015bwiadcze\u0144 klient\u00f3w (Customer Experience)pracuj\u0105c\u0105 z pasj\u0105, empatyczn\u0105 entuzjastk\u0105 zmian i ci\u0105g\u0142ego doskonalenia O mnie Swoj\u0105 prac\u0105 wnosz\u0119 g\u0142os odbiorc\u00f3w do projekt\u00f3w i proces\u00f3w, w kt\u00f3rych uczestnicz\u0119. Stale zach\u0119cam do pracy na mapie podr\u00f3\u017cy klienta, kt\u00f3ra pozwala odkry\u0107 szersz\u0105 perspektyw\u0119. Jestem moderatork\u0105 prac i warsztat\u00f3w skupionych wok\u00f3\u0142 ludzkich potrzeb (Human-Centered Service […]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-2577","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/totalexperienceconsulting.com\/en\/wp-json\/wp\/v2\/pages\/2577","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/totalexperienceconsulting.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/totalexperienceconsulting.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/totalexperienceconsulting.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/totalexperienceconsulting.com\/en\/wp-json\/wp\/v2\/comments?post=2577"}],"version-history":[{"count":0,"href":"https:\/\/totalexperienceconsulting.com\/en\/wp-json\/wp\/v2\/pages\/2577\/revisions"}],"wp:attachment":[{"href":"https:\/\/totalexperienceconsulting.com\/en\/wp-json\/wp\/v2\/media?parent=2577"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}