{"id":4378,"date":"2026-11-04T11:23:40","date_gmt":"2026-11-04T10:23:40","guid":{"rendered":"https:\/\/totalexperience.pl\/?page_id=4378"},"modified":"2026-11-04T12:34:14","modified_gmt":"2026-11-04T11:34:14","slug":"pomiar-customer-experience-cx-szkolenie","status":"publish","type":"page","link":"https:\/\/totalexperienceconsulting.com\/en\/pomiar-customer-experience-cx-szkolenie\/","title":{"rendered":"pomiar-customer-experience-cx"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"4378\" class=\"elementor elementor-4378\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ed08eff e-con-full e-flex e-con e-child\" data-id=\"ed08eff\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;slideshow&quot;,&quot;background_slideshow_gallery&quot;:[{&quot;id&quot;:4385,&quot;url&quot;:&quot;https:\\\/\\\/totalexperience.pl\\\/wp-content\\\/uploads\\\/2026\\\/11\\\/pexels-steve-3591962-3-scaled.jpg&quot;}],&quot;background_slideshow_loop&quot;:&quot;yes&quot;,&quot;background_slideshow_slide_duration&quot;:5000,&quot;background_slideshow_slide_transition&quot;:&quot;fade&quot;,&quot;background_slideshow_transition_duration&quot;:500}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-86a832a elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"86a832a\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><b style=\"font-size: 59.408px;text-align: center\"><span class=\"wysiwyg-font-size-48\" style=\"font-size: clamp(2.25rem, 2.005rem + 1.224vw, 3rem);line-height: 1\">Pomiar Customer Experience (CX) - jak mierzy\u0107 to, co naprawd\u0119 ma znaczenie? <\/span><\/b><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-920eaf8 elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"920eaf8\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4 style=\"color: #ebcecc; font-family: Ubuntu; font-size: 22px;\">Od wska\u017anik\u00f3w do\u015bwiadcze\u0144 klient\u00f3w, przez ROI projekt\u00f3w CX, po warto\u015b\u0107 klienta i programy lojalno\u015bciowe.<\/h4>\n<span style=\"color: #ebcecc; font-family: Ubuntu; font-size: 18px;\">Training Video on Demand<\/span>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-abedab0 e-flex e-con-boxed e-con e-parent\" data-id=\"abedab0\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-4317d08 e-con-full e-flex elementor-invisible e-con e-child\" data-id=\"4317d08\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;animation&quot;:&quot;fadeIn&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1cb73a0 elementor-widget elementor-widget-text-editor\" data-id=\"1cb73a0\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<span style=\"color: #4c4c4c; font-family: Ubuntu; font-size: 17px; line-height: 2;\"><b>Czy wiesz, kt\u00f3re wska\u017aniki naprawd\u0119 pomagaj\u0105 zrozumie\u0107 do\u015bwiadczenia klient\u00f3w? I jak pokaza\u0107, \u017ce dzia\u0142ania CX maj\u0105 sens biznesowy?<\/b>\n<br><br>\nNPS, CSAT, Customer Effort Score, Customer Lifetime Value, ROI projekt\u00f3w CX. Mo\u017cliwo\u015bci pomiaru jest wiele. Wyzwanie polega na tym, \u017ceby dobra\u0107 w\u0142a\u015bciwe mierniki do celu, rozumie\u0107 ich ograniczenia i wiedzie\u0107, jak wykorzysta\u0107 wyniki w podejmowaniu decyzji.\n<br>\nPodczas szkolenia poka\u017cemy Ci, jak podej\u015b\u0107 do pomiaru Customer Experience z r\u00f3\u017cnych perspektyw: \u015bcie\u017cki klienta, wynik\u00f3w biznesowych oraz warto\u015bci i lojalno\u015bci klient\u00f3w.\n<br>\nB\u0119d\u0105 konkretne przyk\u0142ady, praktyczne \u0107wiczenia i wsp\u00f3lna analiza wynik\u00f3w. Nie tylko poznasz wska\u017aniki, ale prze\u0107wiczysz ich dob\u00f3r i wykorzystanie w sytuacjach biznesowych.<\/span>\n\n<br><br>\n<span style=\"color: #4c4c4c; font-family: Ubuntu; font-size: 17px; line-height: 2;\"><b>Nie chodzi o to, \u017ceby mierzy\u0107 wi\u0119cej. Chodzi o to, \u017ceby mierzy\u0107 z sensem.<\/b>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f4c94ed e-grid e-con-boxed e-con e-parent\" data-id=\"f4c94ed\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-ef74be1 e-con-full e-flex e-con e-child\" data-id=\"ef74be1\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6b742d6 elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"6b742d6\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<b><span style=\"color: #4c4c4c; font-family: Ubuntu; font-size: 27px; line-height: 2;\">Czego nauczysz si\u0119 podczas szkolenia?<\/span><\/b>\n<ul style=\"color: #4c4c4c; font-family: Ubuntu; font-size: 17px; line-height: 2;\">\n \t<li>Dobiera\u0107 mierniki do\u015bwiadcze\u0144 klient\u00f3w do celu i kontekstu \u015bcie\u017cki klienta.<\/li>\n \t<li>Rozumie\u0107 zastosowanie NPS, CSAT i Customer Effort Score oraz wiedzie\u0107, kiedy warto si\u0119gn\u0105\u0107 po inne wska\u017aniki.<\/li>\n \t<li>Dostrzega\u0107 r\u00f3\u017cnice w pomiarze do\u015bwiadcze\u0144 klient\u00f3w B2C i B2B.<\/li>\n \t<li>Rozumie\u0107, jak mierzy\u0107 zwrot z inwestycji w projekty Customer Experience i argumentowa\u0107 ich warto\u015b\u0107 biznesow\u0105.<\/li>\n \t<li>Pozna\u0107 zastosowanie Customer Lifetime Value (CLV\/CLTV) i jego zwi\u0105zek z budowaniem relacji z klientami.<\/li>\n \t<li>Zrozumie\u0107, jak podej\u015b\u0107 do program\u00f3w lojalno\u015bciowych w bran\u017cy o du\u017cej konkurencji i niskiej lojalno\u015bci klient\u00f3w.<\/li>\n<\/ul>\n<span style=\"color: #4c4c4c; font-family: Ubuntu; font-size: 17px; line-height: 2;\">Ka\u017cdy z trzech modu\u0142\u00f3w \u0142\u0105czy podstawy merytoryczne, przyk\u0142ady z praktyki i \u0107wiczenie. B\u0119dziesz pracowa\u0107 samodzielnie lub w parze, a nast\u0119pnie wsp\u00f3lnie om\u00f3wimy wyniki i wnioski.<\/span>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f46709c elementor-widget-divider--view-line elementor-invisible elementor-widget elementor-widget-divider\" data-id=\"f46709c\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;}\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-81a3884 elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"81a3884\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\n<p style=\"color: #4c4c4c; font-family: Ubuntu; font-size: 25px; line-height: 2;\"><strong>Jak b\u0119dziemy pracowa\u0107?<\/strong><\/p>\n\n<p style=\"color: #4c4c4c; font-family: Ubuntu; font-size: 17px; line-height: 2;\"><strong>Cz\u0119\u015b\u0107 1. Mierniki na \u015bcie\u017cce klienta<br>\nJak dobra\u0107 wska\u017aniki, \u017ceby mierzy\u0107 to, co naprawd\u0119 istotne?<\/strong><\/p>\n\n<p style=\"color: #4c4c4c; font-family: Ubuntu; font-size: 17px; line-height: 2;\">NPS, Customer Satisfaction Score (CSAT), Customer Effort Score (CES) i inne wska\u017aniki pomagaj\u0105 ocenia\u0107 do\u015bwiadczenia klient\u00f3w, ale ka\u017cdy z nich odpowiada na nieco inne pytania. Kluczem jest w\u0142a\u015bciwy dob\u00f3r miernik\u00f3w do celu pomiaru, charakteru do\u015bwiadczenia i decyzji biznesowych, kt\u00f3re chcemy podejmowa\u0107. Przyjrzymy si\u0119 zar\u00f3wno dobrym praktykom, jak i najcz\u0119stszym pu\u0142apkom zwi\u0105zanym z pomiarem CX.<\/p>\n\n<p style=\"color: #4c4c4c; font-family: Ubuntu; font-size: 17px; line-height: 1.2; margin-bottom: 0;\"><strong>W tej cz\u0119\u015bci:<\/strong><\/p>\n\n<ul style=\"color: #4c4c4c; font-family: Ubuntu; font-size: 17px; line-height: 2; margin-top: 0;\">\n<li>om\u00f3wimy najwa\u017cniejsze mierniki do\u015bwiadcze\u0144 klient\u00f3w oraz zasady ich w\u0142a\u015bciwego zastosowania;<\/li>\n<li>przyjrzymy si\u0119 r\u00f3\u017cnicom w podej\u015bciu do pomiaru do\u015bwiadcze\u0144 w modelach B2C i B2B;<\/li>\n<li>por\u00f3wnamy r\u00f3\u017cne typy wska\u017anik\u00f3w, ich mo\u017cliwo\u015bci i ograniczenia, a tak\u017ce dane potrzebne do w\u0142a\u015bciwej interpretacji wynik\u00f3w;<\/li>\n<li>zastanowimy si\u0119, jak dobiera\u0107 mierniki do poszczeg\u00f3lnych etap\u00f3w \u015bcie\u017cki klienta (Customer Journey).<\/li>\n<\/ul>\n\n<p style=\"color: #4c4c4c; font-family: Ubuntu; font-size: 17px; line-height: 2;\"><strong>\u0106wiczenie:<\/strong> dobierzesz odpowiednie mierniki do poszczeg\u00f3lnych etap\u00f3w \u015bcie\u017cki klienta, uzasadnisz sw\u00f3j wyb\u00f3r i por\u00f3wnasz go z innymi mo\u017cliwymi podej\u015bciami.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c1ede32 elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"c1ede32\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\n<p style=\"color: #4c4c4c; font-family: Ubuntu; font-size: 17px; line-height: 2;\"><strong>Cz\u0119\u015b\u0107 2. ROI projekt\u00f3w Customer Experience<br>\nJak pokaza\u0107 biznesow\u0105 warto\u015b\u0107 dzia\u0142a\u0144 CX?<\/strong><\/p>\n\n<p style=\"color: #4c4c4c; font-family: Ubuntu; font-size: 17px; line-height: 2;\">Dobre do\u015bwiadczenia klient\u00f3w maj\u0105 realn\u0105 warto\u015b\u0107, ale aby przekona\u0107 organizacj\u0119 do inwestowania w Customer Experience, warto umie\u0107 prze\u0142o\u017cy\u0107 je na konkretne korzy\u015bci biznesowe.<\/p>\n\n<p style=\"color: #4c4c4c; font-family: Ubuntu; font-size: 17px; line-height: 2;\">W tej cz\u0119\u015bci przyjrzymy si\u0119 temu, jak podej\u015b\u0107 do obliczania zwrotu z inwestycji (ROI) w projekty CX. Om\u00f3wimy najwa\u017cniejsze za\u0142o\u017cenia, dane i zale\u017cno\u015bci, kt\u00f3re nale\u017cy uwzgl\u0119dni\u0107, aby rzetelnie oceni\u0107 potencjalne efekty biznesowe projektu, nie sprowadzaj\u0105c jego warto\u015bci do jednej liczby wyrwanej z kontekstu.<\/p>\n\n<p style=\"color: #4c4c4c; font-family: Ubuntu; font-size: 17px; line-height: 2;\"><strong>\u0106wiczenie:<\/strong> przeanalizujesz przyk\u0142ad projektu CX, samodzielnie przepracujesz kalkulacj\u0119 ROI, a nast\u0119pnie wsp\u00f3lnie om\u00f3wimy uzyskane wyniki, przyj\u0119te za\u0142o\u017cenia i spos\u00f3b interpretacji.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-55cf3d6 elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"55cf3d6\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\n<p style=\"color: #4c4c4c; font-family: Ubuntu; font-size: 17px; line-height: 2;\"><strong>Cz\u0119\u015b\u0107 3. Customer Lifetime Value i programy lojalno\u015bciowe<\/strong><\/p>\n\n<p style=\"color: #4c4c4c; font-family: Ubuntu; font-size: 17px; line-height: 2;\">Jak rozumie\u0107 d\u0142ugoterminow\u0105 warto\u015b\u0107 klienta i skutecznie budowa\u0107 jego lojalno\u015b\u0107?<\/p>\n\n<p style=\"color: #4c4c4c; font-family: Ubuntu; font-size: 17px; line-height: 2;\">W ostatniej cz\u0119\u015bci przyjrzymy si\u0119 warto\u015bci klienta w ca\u0142ym okresie relacji z firm\u0105 oraz mo\u017cliwo\u015bciom wykorzystania wska\u017anika Customer Lifetime Value (CLV\/CLTV) w zarz\u0105dzaniu relacjami z klientami i projektowaniu program\u00f3w lojalno\u015bciowych.<\/p>\n\n<p style=\"color: #4c4c4c; font-family: Ubuntu; font-size: 17px; line-height: 2;\">Porozmawiamy o wyzwaniach rynk\u00f3w, na kt\u00f3rych klienci maj\u0105 wiele alternatyw, a ich przywi\u0105zanie do jednej marki jest ograniczone. Na tym przyk\u0142adzie przeanalizujemy, jakie czynniki warto uwzgl\u0119dni\u0107 przy budowaniu program\u00f3w lojalno\u015bciowych, jak dopasowa\u0107 je do potrzeb klient\u00f3w i jak powi\u0105za\u0107 dzia\u0142ania lojalno\u015bciowe z d\u0142ugoterminow\u0105 warto\u015bci\u0105 biznesow\u0105 relacji.<\/p>\n\n<p style=\"color: #4c4c4c; font-family: Ubuntu; font-size: 17px; line-height: 2;\">T\u0119 cz\u0119\u015b\u0107 go\u015bcinnie poprowadzi Agnieszka Ostarczyk \u2013 ekspertka w obszarze CRM, marketing automation i program\u00f3w lojalno\u015bciowych.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-621ff0c elementor-widget-divider--view-line elementor-invisible elementor-widget elementor-widget-divider\" data-id=\"621ff0c\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;}\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3328145 elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"3328145\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div style=\"line-height: 2; font-family: Ubuntu; color: #4c4c4c;\">\n<p style=\"font-size: 25px; margin-bottom: 10px;\"><strong>Wybierz spos\u00f3b, w jaki chcesz si\u0119 uczy\u0107<\/strong><\/p>\n<p style=\"font-size: 17px; margin-top: 0;\">Mo\u017cesz wzi\u0105\u0107 udzia\u0142 w szkoleniu, zdoby\u0107 wiedz\u0119 i prze\u0107wiczy\u0107 j\u0105 na przyk\u0142adach albo p\u00f3j\u015b\u0107 o krok dalej i om\u00f3wi\u0107 w\u0142asne wyzwanie biznesowe z dwiema ekspertkami.<\/p>\n<p style=\"font-size: 20px; margin-bottom: 5px;\"><strong>Wariant 1. Ucz\u0119 si\u0119 i \u0107wicz\u0119 \u2013 450 z\u0142<\/strong><\/p>\n<p style=\"font-size: 17px;\">Dla os\u00f3b, kt\u00f3re chc\u0105 uporz\u0105dkowa\u0107 wiedz\u0119 o pomiarze Customer Experience i prze\u0107wiczy\u0107 jej zastosowanie.<\/p>\n<p style=\"font-size: 17px; margin-bottom: 5px;\"><strong>Wariant obejmuje:<\/strong><\/p>\n\n<ul style=\"font-size: 17px; padding-left: 25px; margin-top: 0;\">\n \t<li>4 godziny szkolenia online;<\/li>\n \t<li>trzy cz\u0119\u015bci tematyczne z przyk\u0142adami;<\/li>\n \t<li>praktyczne \u0107wiczenia i om\u00f3wienie wynik\u00f3w;<\/li>\n \t<li>wymian\u0119 do\u015bwiadcze\u0144 z innymi uczestnikami.<\/li>\n\n<\/ul>\n<p style=\"font-size: 17px; margin-top: 15px;\"><strong>Dla Ciebie, je\u015bli chcesz lepiej dobiera\u0107 mierniki CX, rozumie\u0107 ich zastosowanie i \u015bwiadomiej rozmawia\u0107 o warto\u015bci dzia\u0142a\u0144 CX w swojej organizacji.<\/strong><\/p>\n\n<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f775cd5 elementor-widget elementor-widget-button\" data-id=\"f775cd5\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#ZAPISY\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Wybieram wariant Ucz\u0119 si\u0119 i \u0107wicz\u0119<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-85ec577 elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"85ec577\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div style=\"line-height: 2; font-family: Ubuntu; color: #4c4c4c;\">\n\n<p style=\"font-size: 20px; margin-bottom: 5px;\"><strong>Wariant 2. Ucz\u0119 si\u0119, \u0107wicz\u0119 i praktykuj\u0119 &#8211; 1 180 z\u0142<\/strong><\/p>\n<p style=\"font-size: 17px;\">Dla os\u00f3b, kt\u00f3re chc\u0105 prze\u0142o\u017cy\u0107 wiedz\u0119 na w\u0142asne wyzwanie biznesowe i skonsultowa\u0107 swoje podej\u015bcie z dwiema ekspertkami.\n\nOpr\u00f3cz szkolenia otrzymujesz <b>indywidualn\u0105, godzinn\u0105 konsultacj\u0119 z Weronik\u0105 Rosiak-Jedz i Agnieszk\u0105 Ostarczyk, po\u015bwi\u0119con\u0105 Twojemu case&#8217;owi biznesowemu.<\/b><\/p>\n<p style=\"font-size: 17px; margin-bottom: 5px;\"><strong>Podczas spotkania mo\u017cesz:<\/strong><\/p>\n\n<ul style=\"font-size: 17px; padding-left: 25px; margin-top: 0;\">\n \t<li>om\u00f3wi\u0107 wyzwanie zwi\u0105zane z pomiarem Customer Experience, wska\u017anikami, warto\u015bci\u0105 klienta lub lojalno\u015bci\u0105;<\/li>\n \t<li>skonfrontowa\u0107 swoje podej\u015bcie z do\u015bwiadczeniem obu ekspertek;<\/li>\n \t<li>zada\u0107 pytania dotycz\u0105ce w\u0142asnego kontekstu organizacyjnego;<\/li>\n \t<li>przyjrze\u0107 si\u0119 mo\u017cliwym kierunkom dzia\u0142ania i kolejnym krokom.<\/li>\n<\/ul>\n<p style=\"font-size: 17px; margin-top: 15px;\">To przestrze\u0144 na rozmow\u0119 o Twojej sytuacji, a nie tylko o przyk\u0142adowym przypadku omawianym podczas szkolenia.\n<br><br>\n<b>Wiedza, praktyka i dwie eksperckie perspektywy &#8211; w odniesieniu do Twojego wyzwania biznesowego.<\/b>\n<br><br>\nKonsultacja do wykorzystania w ci\u0105gu miesi\u0105ca od zako\u0144czonego szkolenia.<\/p>\n\n<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-be73d4d elementor-widget elementor-widget-button\" data-id=\"be73d4d\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#ZAPISY\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Wybieram pakiet \u0106wicz\u0119 i praktykuj\u0119<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-fdcf207 e-con-full e-flex e-con e-child\" data-id=\"fdcf207\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-efb5400 e-con-full e-flex elementor-invisible e-con e-child\" data-id=\"efb5400\" data-element_type=\"container\" data-settings=\"{&quot;animation&quot;:&quot;fadeIn&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0a9321b elementor-widget elementor-widget-image\" data-id=\"0a9321b\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"100\" height=\"100\" src=\"https:\/\/totalexperienceconsulting.com\/wp-content\/uploads\/2025\/08\/szkolenie.png\" class=\"attachment-thumbnail size-thumbnail wp-image-3225\" alt=\"szkolenie\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-28b6256 elementor-widget elementor-widget-text-editor\" data-id=\"28b6256\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><b><span style=\"color: #4c4c4c; font-family: Ubuntu; font-size: 17px;\">Training Video on Demand<\/span><\/b><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0336453 elementor-widget elementor-widget-image\" data-id=\"0336453\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"80\" height=\"80\" src=\"https:\/\/totalexperienceconsulting.com\/wp-content\/uploads\/2025\/08\/picture3.png\" class=\"attachment-medium size-medium wp-image-3238\" alt=\"kalendarz\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-203f6a8 elementor-widget elementor-widget-text-editor\" data-id=\"203f6a8\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><b><span style=\"color: #4c4c4c; font-family: Ubuntu; font-size: 17px;\">Poniedzia\u0142ek, 30 listopada 2026<\/span><\/b><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-400787d elementor-widget elementor-widget-image\" data-id=\"400787d\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"80\" height=\"80\" src=\"https:\/\/totalexperienceconsulting.com\/wp-content\/uploads\/2025\/08\/picture4.png\" class=\"attachment-large size-large wp-image-3250\" alt=\"Czas\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5d69691 elementor-widget elementor-widget-text-editor\" data-id=\"5d69691\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><b><span style=\"color: #4c4c4c; font-family: Ubuntu; font-size: 17px;\">12:00 &#8211; 16:00 (4h)<\/span><\/b><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3443f80 elementor-widget elementor-widget-image\" data-id=\"3443f80\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"80\" height=\"80\" src=\"https:\/\/totalexperienceconsulting.com\/wp-content\/uploads\/2025\/08\/picture5.png\" class=\"attachment-large size-large wp-image-3254\" alt=\"Cena\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5f41af9 e-grid e-con-full e-con e-child\" data-id=\"5f41af9\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-dde37e4 elementor-widget elementor-widget-text-editor\" data-id=\"dde37e4\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<span style=\"color: #4c4c4c; font-family: Ubuntu; font-size: 17px;\">Wariant 1.<\/span><b><span style=\"color: #4c4c4c; font-family: Ubuntu; font-size: 17px;\"><br>\nUcz\u0119 si\u0119 i \u0107wicz\u0119<br>\n450 z\u0142<br>\n<\/span><\/b><span style=\"color: #4c4c4c; font-family: Ubuntu; font-size: 17px;\">Szkolenie online, trzy cz\u0119\u015bci tematyczne, przyk\u0142ady i \u0107wiczenia.<\/span>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7a18c2b elementor-widget elementor-widget-text-editor\" data-id=\"7a18c2b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<span style=\"color: #4c4c4c; font-family: Ubuntu; font-size: 17px;\">Wariant 2.<\/span><span style=\"color: #4c4c4c; font-family: Ubuntu; font-size: 17px;\"><br>\n<b>Ucz\u0119 si\u0119, \u0107wicz\u0119 i praktykuj\u0119<\/b><br>\n<b>1180 z\u0142<br>\n<\/b><\/span><span style=\"color: #4c4c4c; font-family: Ubuntu; font-size: 17px; font-style: inherit; font-weight: inherit;\">Szkolenie online oraz indywidualna, godzinna konsultacja z dwiema ekspertkami dotycz\u0105ca Twojego wyzwania biznesowego zwi\u0105zanego z pomiarem CX.<\/span>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-388dd34 elementor-widget elementor-widget-button\" data-id=\"388dd34\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#ZAPISY\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">REZERWUJ\u0118 MIEJSCE<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-497271a e-flex e-con-boxed e-con e-parent\" data-id=\"497271a\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-974f23c elementor-widget elementor-widget-text-editor\" data-id=\"974f23c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3 style=\"color: #ebcecc; font-family: Ubuntu;\">Poznaj prowadz\u0105ce<\/h3>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a2cc962 e-flex e-con-boxed e-con e-parent\" data-id=\"a2cc962\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-73ec67b elementor-widget elementor-widget-text-editor\" data-id=\"73ec67b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4 style=\"color: #ebcecc; font-family: Ubuntu; font-size: 25px; line-height: 1.4; margin-bottom: 15px;\">Weronika Rosiak-Jedz<\/h4>\n<p style=\"color: #ebcecc; font-family: Ubuntu; font-size: 17px; line-height: 2;\">Jestem doradczyni\u0105 i konsultantk\u0105 Customer Experience oraz Total Experience. Wspieram organizacje w projektowaniu i rozwijaniu do\u015bwiadcze\u0144 klient\u00f3w, \u0142\u0105cz\u0105c perspektyw\u0119 klienta z celami biznesowymi i realiami dzia\u0142ania organizacji.\n\n<br><br>\n\nW swojej pracy zajmuj\u0119 si\u0119 m.in. Customer Journey, analiz\u0105 do\u015bwiadcze\u0144 i rozwojem podej\u015bcia CX w organizacjach. Prowadz\u0119 szkolenia, warsztaty i projekty, w kt\u00f3rych zale\u017cy mi na tym, \u017ceby wiedza przek\u0142ada\u0142a si\u0119 na konkretne decyzje i dzia\u0142ania.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c3243ed elementor-widget elementor-widget-text-editor\" data-id=\"c3243ed\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\n<h4 style=\"color: #ebcecc; font-family: Ubuntu; font-size: 25px; line-height: 1.2; margin-bottom: 15px;\">Agnieszka Ostarczyk<\/h4>\n<p style=\"color: #ebcecc; font-family: Ubuntu; font-size: 17px; line-height: 1.5;\">\n<b>Head of CRM and Marketing Automation, MBA<\/b>\n<br><br>\nAgnieszka specjalizuje si\u0119 w obszarze CRM, marketing automation i program\u00f3w lojalno\u015bciowych, \u0142\u0105cz\u0105c strategiczne podej\u015bcie z praktyk\u0105 biznesow\u0105. Jest finalistk\u0105 konkursu Women in CX Awards 2026 w kategorii CX Transformation oraz panelistk\u0105 konferencji po\u015bwi\u0119conych tematyce lojalno\u015bci klient\u00f3w.\n<br><br>\nPodczas szkolenia poprowadzi cz\u0119\u015b\u0107 po\u015bwi\u0119con\u0105 Customer Lifetime Value i programom lojalno\u015bciowym, dziel\u0105c si\u0119 praktycznym spojrzeniem na budowanie d\u0142ugoterminowych relacji z klientami i rozwijanie ich warto\u015bci dla organizacji.\n<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-201c358 e-flex e-con-boxed e-con e-parent\" data-id=\"201c358\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-117594a e-con-full e-flex e-con e-child\" data-id=\"117594a\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3863d83 elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"3863d83\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3 style=\"color: #1c2541; font-family: Ubuntu;\">Informacje organizacyjne<\/h3>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-da172cf e-flex e-con-boxed e-con e-parent\" data-id=\"da172cf\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e52cdc3 elementor-widget elementor-widget-text-editor\" data-id=\"e52cdc3\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\n<div style=\"color: #1c2541; font-family: Ubuntu; font-size: 17px; line-height: 2;\">\n\n<b>Data:<\/b> 30 listopada 2026 r.<br>\n<b>Godziny:<\/b> 12:00\u201316:00<br>\n<b>Czas trwania:<\/b> 4 godziny<br>\n<b>Forma:<\/b> szkolenie online<br>\n<b>Prowadz\u0105ce:<\/b> Weronika Rosiak-Jedz i Agnieszka Ostarczyk \u2013 ka\u017cda w zakresie przypisanych modu\u0142\u00f3w.\n\n<br><br>\n\n<b>Wariant 1. Ucz\u0119 si\u0119 i \u0107wicz\u0119 \u2013 450 z\u0142 brutto<\/b><br>\nSzkolenie online obejmuj\u0105ce trzy cz\u0119\u015bci tematyczne, przyk\u0142ady i \u0107wiczenia praktyczne.\n\n<br><br>\n\n<b>Wariant 2. Ucz\u0119 si\u0119, \u0107wicz\u0119 i praktykuj\u0119 \u2013 1 180 z\u0142 brutto<\/b><br>\nSzkolenie online oraz indywidualna, godzinna konsultacja z dwiema ekspertkami, po\u015bwi\u0119cona Twojemu wyzwaniu biznesowemu zwi\u0105zanemu z pomiarem Customer Experience.\n\n<br><br>\n\n<b>Rozliczenie:<\/b><br>\nP\u0142atno\u015b\u0107 przelewem. Dokument: faktura proforma. Termin p\u0142atno\u015bci: 7 dni od wystawienia lub nie p\u00f3\u017aniej ni\u017c dzie\u0144 przed rozpocz\u0119ciem szkolenia.\n\n<br>\n\nPo zako\u0144czeniu szkolenia otrzymasz faktur\u0119 VAT oraz imienny certyfikat uczestnictwa.\n\n<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-702be4f e-flex e-con-boxed e-con e-parent\" data-id=\"702be4f\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3c32fe7 elementor-widget elementor-widget-text-editor\" data-id=\"3c32fe7\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3 style=\"color: #ebcecc; font-family: Ubuntu;\">Masz pytania przed zapisem?<\/h3>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c20c867 e-flex e-con-boxed e-con e-parent\" data-id=\"c20c867\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bc422c8 elementor-widget elementor-widget-text-editor\" data-id=\"bc422c8\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div style=\"color: #ebcecc; font-family: Ubuntu, sans-serif; font-size: 18px; line-height: 1.6;\">\n<p style=\"margin: 0 0 12px;\">Je\u015bli zastanawiasz si\u0119, kt\u00f3ry pakiet wybra\u0107, chcesz dopyta\u0107 o program lub sprawdzi\u0107, czy szkolenie odpowiada Twoim potrzebom, napisz do mnie:<\/p>\n<p style=\"margin: 0 0 24px;\"><a style=\"color: #ebcecc; font-weight: bold; text-decoration: underline;\" href=\"mailto:weronika@totalexperience.pl\">\nweronika@totalexperience.pl\n<\/a><\/p>\n<p style=\"margin: 0 0 16px;\">Do zobaczenia podczas wsp\u00f3lnej pracy z Customer Journey!<\/p>\n<p style=\"margin: 0;\"><strong style=\"color: #ebcecc;\"><i>Weronika Rosiak-Jedz<\/i><\/strong>\nTotal Experience<\/p>\n\n<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-19ea62c e-flex e-con-boxed e-con e-parent\" data-id=\"19ea62c\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e09243a elementor-invisible elementor-widget elementor-widget-image\" data-id=\"e09243a\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"64\" height=\"64\" src=\"https:\/\/totalexperienceconsulting.com\/wp-content\/uploads\/2025\/08\/picture62.png\" class=\"attachment-large size-large wp-image-3315\" alt=\"ZAPIS\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8fa306c e-flex e-con-boxed e-con e-parent\" data-id=\"8fa306c\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2975c17 e-transform elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"2975c17\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;,&quot;_transform_translateX_effect&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_translateX_effect_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_translateX_effect_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_translateY_effect&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_translateY_effect_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_translateY_effect_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div id=\"ZAPISY\" style=\"color: #1c2541; font-family: Ubuntu, sans-serif; font-size: 17px; line-height: 1.8; scroll-margin-top: 100px;\">\n<h4 style=\"color: #1c2541; font-family: Ubuntu, sans-serif; font-size: 23px; line-height: 1.4; margin: 0 0 16px;\">Zapisz si\u0119 na szkolenie, wype\u0142niaj\u0105c formularz<\/h4>\n<p style=\"margin: 0 0 20px;\">If the registration form does not display correctly, contact me by e-mail:\n<a style=\"color: #1c2541; font-weight: bold; text-decoration: underline;\" href=\"mailto:weronika@totalexperience.pl\">\nweronika@totalexperience.pl\n<\/a><\/p>\n<p style=\"margin: 0 0 10px;\"><strong>Uwaga!<\/strong> Po zapisaniu CAPTCHA mo\u017ce pojawi\u0107 si\u0119 u g\u00f3ry formularza.<\/p>\n<p style=\"margin: 0 0 20px;\"><img decoding=\"async\" style=\"display: block; max-width: 100%; height: auto; margin: 0 auto;\" src=\"https:\/\/dev.totalexperienceconsulting.com\/wp-content\/uploads\/2025\/08\/captcha_tumb.jpg\" alt=\"Przyk\u0142ad pola CAPTCHA w formularzu\" \/><\/p>\n\n<div style=\"width: 100%; text-align: center;\"><iframe style=\"display: block; max-width: 100%; border: 0; margin: 0 auto;\" title=\"Formularz rejestracyjny na szkolenie\" src=\"https:\/\/docs.google.com\/forms\/d\/e\/1FAIpQLSfVkMaE4ep1HJzMsc4DMex34g6vm-fZv7vj57WwyZ7brgxXXg\/viewform?embedded=true\" width=\"100%\" height=\"2450\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\">\u0141adowanie formularza&#8230;<\/iframe><\/div>\n<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Pomiar Customer Experience (CX) &#8211; jak mierzy\u0107 to, co naprawd\u0119 ma znaczenie? Od wska\u017anik\u00f3w do\u015bwiadcze\u0144 klient\u00f3w, przez ROI projekt\u00f3w CX, po warto\u015b\u0107 klienta i programy lojalno\u015bciowe. Szkolenie onlineCzy wiesz, kt\u00f3re wska\u017aniki naprawd\u0119 pomagaj\u0105 zrozumie\u0107 do\u015bwiadczenia klient\u00f3w? I jak pokaza\u0107, \u017ce dzia\u0142ania CX maj\u0105 sens biznesowy? NPS, CSAT, Customer Effort Score, Customer Lifetime Value, ROI projekt\u00f3w [&hellip;]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-4378","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/totalexperienceconsulting.com\/en\/wp-json\/wp\/v2\/pages\/4378","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/totalexperienceconsulting.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/totalexperienceconsulting.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/totalexperienceconsulting.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/totalexperienceconsulting.com\/en\/wp-json\/wp\/v2\/comments?post=4378"}],"version-history":[{"count":0,"href":"https:\/\/totalexperienceconsulting.com\/en\/wp-json\/wp\/v2\/pages\/4378\/revisions"}],"wp:attachment":[{"href":"https:\/\/totalexperienceconsulting.com\/en\/wp-json\/wp\/v2\/media?parent=4378"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}