Solution for various business challenges
- Increasing customer loyalty
- Increasing conversion rates
- Ensuring service quality consistency
- Enhancing knowledge about customers, employees, or business partners
- Seeking process optimization
- Designing innovations, diversifying operations
- Building client-centric culture
- Delivering projects as Interim CX Project Lead
- Enabling potential of CX Leader to establish processes, motivate Team and stakeholders
Large Companies
- Interim CX Project Lead
- CX Excellence Development Program - solution for Customer Experience Leaders
- Assistance in evaluating startup ideas based on customer journey workshops
- Designing innovations, defining future services
- Creating Customer Journeys
- Strategic, creative, innovative, and integrative business workshops
- Design thinking workshops
- Project kick-off and ongoing support
SMEs
- Better understanding of the target group's needs, customer research
- Increasing conversion rates through holistic analysis (customer journey tool)
- Building customer loyalty
- Development of service effectiveness metrics
- Support in developing offer strategies
- Seeking service optimization and new diversification opportunities
Startups
- Assistance in evaluating startup ideas based on customer journey workshops
- Designing innovations, defining future services
- Wsparcie w definiowaniu person (grupy docelowej) oraz stworzeniu propozycji wartości (value proposition)
- Project kick-off and ongoing support
- Pomoc w ocenie pomysłów na startupy w oparciu o warsztaty dotyczące podróży klienta
Investment Funds
- Review and improvement of service offer based on the analysis of the target group's needs, working on the customer journey
- Process improvement for business partners
Public institutions & NGOs
- Smart city service design
- Finding solutions for current challenges of the city and its residents
- Creating pro-social initiatives
- Researching residents' needs
- Conducting workshops with officials and residents
